FAQ

PRODUCTS + RETURNS -
 All items are vintage and have been loved before. 
Any damage, pilling or stains are noted in the caption under the items, please read carefully before purchasing items as we do not do returns or exchanges. Under all items will have Model sizes and height.
Please feel free to contact me @houseofviintage on Instagram regrading a item.
 
SHIPPING -
We ship WORLDWIDE.
Shipping usually takes 2-7 business days within Australia and for worldwide anywhere between 7-14 days.
All domestic orders are sent out as a flat rate $10AU standard for Australia. For heavy items shipping costs depends on weight and postcode.
All New Zealand orders are a flat rate $20AU and all International orders are a flat rate $50AU standard. For heavy items shipping costs depends on weight and postcode. 
Please note, during sale periods/busy times there may be some delay.
We unfortunately aren't responsible of lost or damaged packages once they have been sent off. Any problems please contract kiaraskyebell.123@outlook.com and well contact our sender to sort out the problem and a refund.
 
SAY HELLO -
Please don't forgot to tag us in any House Of Vintage items over on Instagram and feel free to message us over on Instagram for anything you need
 
TAKING CARE OF YOUR VINTAGE -
Please take care of your vintage items, they have been loved before and some items have been around before our time.
Hand wash with cold water is best for vintage, for washing machine wash please use the delicate cycle and on cold water.
Vintage knits are best to be cleaned by stopping cleaning if possible and lay out flat to dry so it doesn't create pilling.
 
 
HOUSE OF VIINTAGE STORE.